ING are regularly rated amongst the highest lender in customer satisfaction surveys and I can state them in my 10 years experience I don’t remember a single justifiable complaint. They have historically been one of the very few lenders who pass on product rate cuts to existing clients. However ING are conservative and sticklers for policy so if you don’t fit – don’t bother asking and it’s interesting that they recently formalised their policy limiting borrowers to a maximum of 5 properties.
ING is Australia’s 5th largest retail bank and they now offer full transaction banking with 100% offset facilities and packaged home loan options. Their interest rates are rarely the lowest however they are normally at the better end of the comparison report with minimal fees and excellent flexibility they are always a lender worth considering . After all not much point going with a lender who is cheap today and expensive in 6 months time as has happened quite a but over recent years.
They offer an alternative Reduced Equity Fee (REF) up to 95% LVR – REF is a lower cost alternative to LMI however stricter qualifying policy applies ie: requires one borrower to have 2 years in full-time with current employer, clear credit with genuine savings or equity.
